Frequently Asked Questions

Order inquiries

If you are inquiring about your order, please email the following information:

1. Your order confirmation number.
2. Your name and address.
3. Date of order.
4. Product(s) you ordered.
5. Description of your problem.
6. Did you order online, by mail or call our 800 number?

   Do NOT send credit card information by email.

If you ordered from a TV infomercial

ieDance.com is not affiliated with any company advertising products on TV. If you called the 800 number advertised on a TV infomercial, you did not order from ieDance.com.

Printed Catalog

We do not have a printed catalog. All products for sale are listed on our site. Online, we can mark products temporarily out of stock, add new merchandise and pass on price reductions quickly.

Retail stores

We are strictly an internet company and do not operate any retail stores.

Selling videos on ieDance.com

If you have videos that you would like to sell on ieDance, please send us a message with a brief description of your proposal. We will have someone from our purchasing department contact you.